Call Center Scheduler-Incoming

Our Corporate office is looking to hire a dependable, customer-driven representative to join our Call Center team.

*Looking to get your foot in the door in the medical/health field? Are you great with people, goal-oriented, and enjoy making a difference in your community? Do you thrive in a fast-paced environment? If you answered yes to any of these questions, then this may be the right fit for you!

About the Company

Familia Dental was established in 2008 and has grown rapidly because of our quality dentistry and our caring, compassionate approach to all people. Our practice exemplifies the core values of quality, honesty, and care in everything that we do. Our company strives in community outreach and internal growth. Join our family to be a part of giving back to your community and making a difference every day. Familia Dental is a big believer in internal growth, making it a great company to turn a job into a career. With Familia Dental, you have the opportunity to growth within the the company and turn a job into a career.

What We Offer:

• Employees are eligible to earn a $1,000 monthly bonus and
• Opportunity to work from home based off of individual performance each month.
• Paid Holidays and Time off

Benefits offered:

• Health, Dental and Vision Insurance
• 401(k) Retirement Plan
• Paid Holidays & Time Off
• Access to Financial Advisors
• Basic Life & AD&D Insurance
• Voluntary Life Insurance
• Voluntary Short-Term & Long-Term Disability
• On demand Pay > Receive a portion of your check before payday!

Job Description:

The Call Center Inbound Agent ensures every patient calling in for a dental appointment is greeted, listened-to and scheduled in a compassionate, timely and professional manner. This position is our first impression between the company and the patients.

Responsibilities/ Job Duties:

• provide excellent customer service to all patients calling in
• Answering phone calls
• scheduling appointments based on needs of patients and availability of providers
• assist in answering general inquiries from patients
• Listen to patients while applying our processes and procedures
• Looking for solutions to our patients’ challenges