Call Center (Scheduling) Representative

Position Summary

Under the direct supervision of the Billing and Coding Manger and/or Call Center Supervisor collects patient information, performs extensive data entry, and may work on assigned projects.

Some Essential Duties and Responsibilities

• Schedule patient appointments and coordinate clinic schedules.
• Assist with patient referrals and follow-up activities.
• Answer incoming calls and respond to patient inquiries via phone and email.
• Provide information about programs and services to patients.
• Update and maintain accurate patient records.
• Route calls and concerns to the appropriate team members.
• Maintain patient confidentiality and HIPAA compliance.
• Document patient interactions and perform general administrative duties as assigned.