Call Center Specialist (2641)
About Us
BakerRipley team members impact the lives of more than 500 000 people every year through our community development work, which has inspired and supported our Neighbors for more than a century.
We believe our neighborhoods are bridges to opportunity, that people can transform communities, and that everyone has something to contribute.
Our unique backgrounds and experiences help us deliver innovative support to uplift our Neighbors. As one of the largest nonprofits in Texas, our success is fueled by our Mission: Connecting Neighbors and communities to resources, education, and opportunity.
Job Summary
A Call Center Specialist serves as the primary point of contact for neighbors, providing prompt, courteous, and solution-focused support across multiple communication channels for the agency’s programs.
Key Responsibilities
Call Center Specialists handle customer inquiries, complaints, and support requests via phone, email, or chat, ensuring customer satisfaction and maintaining a professional demeanor. Typical duties include:
- Responding to inbound and outbound calls, emails, and messages promptly and politely
- Providing accurate information about the agency and program services
- Resolving customer issues efficiently, including de-escalating complaints and offering solutions
- Entering and updating customer information in databases or systems
- Scheduling appointments or recording information as required
- Collaborating with team members to improve service quality and workflow
- Assisting in training new employees and mentoring staff
- Maintaining compliance with agency policies and relevant regulations, such as safeguarding protected personal information
- Performs other administrative duties as assigned