Call Center Specialist

Job Purpose / Summary: The Patient Recruiter I is responsible for telephone interviewing, pre-screening, qualifying and setting appointments for patient's clinical study participation.

Essential Functions:
►Handle incoming and outgoing calls by using a Clinical research database to recruit, screen, determine eligibility, schedule, and follow-up with potential study subjects and responds to inquiries relating to advertising and referrals to research studies
►Interview potential study participants using study questionnaires in the database to actively recruit and screen potential study participants in accordance with each protocol
►Responsible for the maintaining and growing of our research database, including updating medical histories, updating the database with participant data and maintaining patient status, security and patient privacy
►Regularly communicate with appropriate staff to access scheduling and study support needs
►Proactively identify and communicate project challenges, problems, and/or potential deficiencies
►Meet or exceed productivity goals consistently

Competencies:
►Excellent customer service skills
►Must be self-motivated, results-oriented and a quick learner
►Excellent organizational skills required
►Ability to function in a fast-paced, deadline-driven environment
►Attentiveness to detail
►Respond to the urgent needs of the team quickly and professionally
►Previous call center experience preferred but not required
►Knowledge of medical terminology a plus—training provided

Required Education/Experience:
►High school diploma or equivalent