Call Center Specialist
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Summary
Handles incoming calls for a heart institute, routes calls to appropriate staff, and follows protocols for emergency messages.
JOB TITLE: Call Center Specialist
DEPARTMENT: Clinic Support Services
SUMMARY OF DUTIES:
A nonexempt position responsible for answering all incoming calls and direct calls to the proper department or personnel.
ESSENTIAL FUNCTIONS:
- Answer all calls in a friendly professional manner.
- Determine the need of the caller and connect call to the correct person or extension.
- Respond to emergency calls from doctors, hospitals and patients in accordance with established procedures/protocols.
- Retrieve and deliver messages received by our afterhours voice mail system.
PAY RANGE: $20-25/hr to start (dependent upon experience)
EMPLOYEE BENEFITS:
- Medical
- Dental
- Vision
- Colonial Life Elective Benefits
- Life Insurance
- Profit Sharing 401K
- HSA
- FSA
- Employee Assistance Program
- Wellness Program
- PTO- starting at up to 5.84 hours per pay period (increases with years of service)
- 8 paid holidays per year
- FMLA
This job description is intended to provide basic guidelines for meeting job requirements. Responsibilities, knowledge, skills, abilities, and working conditions may change as needs evolve.