Call Center Specialist

• Making outbound calls and setting appointments/Live Transfers/sales for our clients
• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels e.g. email, phone, chat, etc.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Schedule appointments, process orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensure customer satisfaction and provide professional customer support.

Qualification: Intermediate or Above

Posts: 7 Positions

• High school diploma, general education degree or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with telesales and customer support.
• Excellent Spoken English