Call Center Specialist

Job Description:

Dynamix Physical Therapy is seeking to fill a Call Center Specialist role. This role is based in our corporate office in Milan. As this role is a progression from our Customer Care Coordinator role, to be considered for this position you must have served for at least one year as a CCC, or have the equivalent of previous Call Center experience.The primary duties of this position are to assist our clinics with scheduling initial evaluations and creating value with our customers on their first interaction with Dynamix Physical Therapy. This position will also assist the Insurance and Authorization Department with responsibilities during high demand. They will always represent the Dynamix brand and assist the clinic by helping promote the Dynamix brand.

Accountability:

• Capture referrals from the fax portal of each clinic

• Call the customer and schedule the IE appointment within 48 hours of the initial request received

• Build customer and case in EMR

• Enter the customer on the spreadsheet for the Insurance and Authorization Center

• Monitor missed IE appointments and call the customer for rescheduling

• Assist the Insurance and Authorization Department as needed

• Complete special projects as assigned promptly

• Maintain paperless goals and a neat work area

• Adhere to all HIPAA compliance guidelines

• Attend and participate in Training Camps

• Participate in company events

Personality Traits

• Highly Organized

• Friendly and interactive

• Punctual

• Flexible

• Dedicated

Dynamix Physical Therapy is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.