Call Center Supervisor

Road Recue Call Representative
Girard, OH 44420
Newsweek’s list of Top 100 Most Loved Workplaces® for 2024


Salary Position
Shift/Schedule: 2nd Shift/ Monday-Friday; On-call every 3rd weekend

• Supports the Road Rescue Manager by handling incoming calls from drivers and/or customers with breakdown issues
• Handle accidents involving Aim equipment; by documenting information as needed and calling appropriate parties
• Supervises the shift work flow and employees
• Handle accidents involving Aim equipment, by documenting information as needed and calling appropriate parties
• Set up rental units when needed
• Set up and modify vendors in NATC locator
• Establish work orders and create purchase orders
• Audit and create breakdown data and reports for internal use and for customers
• Assist drivers with direction to Aim Facilities & vendor locations
• Full Time

Requirements

• 3+ years of working experience in the trucking industry
• Supervisory, call center, technical/mechanical knowledge preferred
• Good communication skills (phone skills)
• Proficient in Microsoft office applications
• Knowledge of DOT and HOS regulations is helpful

Benefits for Employee & Family:

• Anthem Blue Cross/Blue Shield Medical Coverage
• Dental and Vision
• 401K Company Match
• Paid Vacation and Holidays
• Company Paid Life Insurance
• Short-Term/Long-Term Disability
• Room for growth! Aim promotes from within!

Click to apply or contact a recruiter with questions by calling 330-318-4260 or via email at recruiting@aimntls.com.
Aim Transportation Solutions is a Top 30 Logistics Company! We are family-owned and financially strong. Aim Transportation Solutions has been in business for over 40 years and has grown to 1,000+ employees providing service nationwide. For more information about Aim Transportation Solutions, visit .
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