Call Center Supervisor

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Responsibilities:

The primary focus of this position is the supervision of the Quality Assurance team. Primary tasks would include but are not limited to, team task assignments, quality monitoring, team evaluations, development, implementation and maintenance of internal training for new and existing team members. Responsibility will also include developing and maintaining metrics/data on team. The supervisor is responsible for the results of the team.

Secondary duties would include the following:

• Updating Desk Level Procedures
• Facilitate meetings
• Provide support to various departments in order to meet deadlines
• Acting as back-up to the department manager
• All other duties as assigned

Requirements:

• Excellent written and verbal communication skills
• Strong computer application skills including Microsoft Office
• Skilled in group facilitation and managing effective discussion and dialogue to enhance the learning experience
• Ability to organize and prioritize work to meet deadlines
• Client, customer, and/or stakeholder focus
• Results-oriented attitude
• Strong interpersonal skills
• Professional demeanor
• Teamwork orientation
• Courage and commitment

Preferred Job Requirements:

• 2+ years supervisory experience
• Medicare/Medicaid and/or Health Insurance experience

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form. You may also click here to access Conduent’s ADAAA Accommodation Policy.

At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.