Call Center Supervisor

Location: Portland, OR 97229 (100% Onsite)

Pay: $30.00/hour

Start Date: September 28, 2026

Duration: Contract through February 13, 2027 - Opportunity to go long-term and become a full-time employee after the season.

Schedule: Full-time, 40 hours per week

Openings: 2

About the Role

We are seeking an experienced Call Center Supervisor to lead a team of customer service representatives in a fast-paced customer support environment. This position is responsible for coaching employees, driving team performance, resolving customer escalations, and ensuring a high-quality customer experience.

This is an excellent opportunity for someone who enjoys developing people, providing feedback, and leading a high-performing customer service team.

Key Responsibilities

Team Leadership & Performance Management

• Coach and mentor customer service representatives to achieve performance goals
• Provide positive, constructive feedback and performance guidance
• Conduct regular coaching sessions and development conversations
• Monitor attendance and approve employee timecards
• Foster a positive and productive team environment

Quality Assurance

• Monitor and evaluate customer interactions for quality and compliance
• Partner with quality teams to identify improvement opportunities
• Provide real-time support and coaching to agents
• Help drive continuous improvement initiatives

Customer Escalation Management

• Handle complex customer issues and escalated concerns
• Work closely with frontline employees to ensure timely resolutions
• Maintain a high level of customer satisfaction and professionalism

Reporting & Operations

• Prepare daily operational reports and leadership updates
• Analyze team performance metrics and trends
• Utilize reporting tools to support workforce planning and coaching efforts

Technical Support

• Assist agents with basic equipment and system troubleshooting
• Support password resets and internal ticket submission processes
• Escalate technical issues when needed

Qualifications

• Minimum 2 years of supervisory, leadership, or people management experience
• Experience coaching, mentoring, and developing employees
• Ability to provide clear, professional, and constructive feedback
• Strong communication and interpersonal skills
• Ability to thrive in a fast-paced environment with changing priorities
• Strong problem-solving and customer service skills
• Technical aptitude and comfort learning new systems

Preferred Qualifications

• Call center experience
• Customer service leadership experience
• E-commerce or retail customer support experience

Training

2-3 weeks of training

Monday-Friday, 8:00 AM-5:00 PM

Attendance during training is mandatory. No time off can be taken during the training period.

Work Schedule

Pre-Season Hours

• Monday-Friday
• Operations run from 5:00 AM-5:00 PM

Peak Season Hours (November 1, 2026-February 13, 2027)

• Sunday-Saturday
• Operations run from 5:00 AM-8:00 PM
• Schedules may begin up to 15 minutes before opening and end up to 15 minutes after closing

Peak Season Requirements

Candidates must be comfortable with increased scheduling demands during the holiday season, including:

• Mandatory work on Black Friday and Cyber Monday
• Overtime opportunities and additional shifts during peak business periods
• Time-off blackout period from November 27 through December 12
• Holiday closures include Thanksgiving Day, Christmas Day, and New Year's Day

Benefits

Eligible temporary employees may receive access to:

• Medical, Dental, and Vision coverage
• 401(k) Retirement Plan
• Life Insurance
• Short and Long-Term Disability
• Health Savings Account (HSA)
• Employee Assistance Program (EAP)
• Paid Time Off and applicable leave benefits

If you're a motivated leader with a passion for customer service and employee development, we'd love to hear from you!

Job Type & Location

This is a Contract position based out of Portland, OR.

Pay and Benefits

The pay range for this position is $30.00 - $30.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Portland,OR.

Application Deadline

This position is anticipated to close on Sep 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.