Call Center Support Specialist-Onsite

The Call Center Support Specialist is responsible for providing first-level technical support to customers, clients, and internal employees by phone, email, chat, and other approved communication platforms. This role serves as the first point of contact for technical issues, troubleshooting requests, and service inquiries.

The ideal candidate is customer-focused, detail-oriented, patient, and capable of resolving technical issues efficiently while maintaining professionalism. The specialist will document all interactions, manage support tickets, escalate unresolved issues to the appropriate technical teams, and ensure requests are handled according to company procedures and service-level expectations.