Call Center Team Lead
We are looking for a Call Center Team Lead who combines the talent of a salesperson with the systematic approach of a manager. We need a person who speaks fluent English, understands player psychology, and knows how to build department operations to achieve maximum ROI.
Your future challenge: Effective management of the Outbound Sales team, increasing conversion rates, and ensuring flawless service for clients.
What you will do:
- Build department operations from scratch (selecting tools, client workflows, knowledge base);
- Make calls during the launch phase to test databases, refine scripts, and set sales standards;
- Hire, interview, and onboard sales agents to build a high-performing team (10+ people);
- Manage daily operations, conduct 1:1s, monitor KPIs, QA, and scale the department;
- Write and continuously optimize English sales scripts to maximize conversion rates.
What we expect:
- 2+ years as a Call Center Team Lead, Supervisor or Senior Specialist in iGaming, Gambling, Crypto, or Forex (mandatory);
- Advanced English (C1) for fluent communication, scriptwriting, and monitoring nuances;
- Strong sales mindset with proven objection handling and deal-closing skills;
- Deep understanding of key metrics (Conversion Rate, Retention, LTV, ROI) and data analysis;
- Confident user of CRM systems, VoIP telephony, and Google Sheets/Excel.
What we offer:
- Remote work with a 5/2 schedule;
- Payments in USDT (white crypto);
- Competitive salary + performance bonuses based on department results;
- Paid vacation and sick leave;
- Opportunity for career growth within the project.