Call Center Technical Support Representative

MCI Careers seeks a Call Center Technical Support Representative to deliver high-quality phone, chat, and email support for top global brands. In this performance-driven, fast-paced role, you’ll diagnose and resolve basic to intermediate technical issues, guide customers through step-by-step solutions, and document all interactions in CRM systems. You’ll follow scripts, knowledge bases, and standard procedures while meeting clear KPIs for quality, efficiency, and customer satisfaction. MCI offe…