Call Center Trainer
Description
Call Center Trainer
Full-Time | Fully Remote or Hybrid | $50,000–$65,000 base + annual incentive | 40 hours weekly within 7 AM–6 PM CST
About the Role
Intellipet is hiring a Call Center Trainer to prepare new and existing agents for success in a sales-driven contact center. This is a hands-on training role that combines facilitation, live call coaching, roleplay, curriculum development, performance diagnosis, and measurable skill improvement.
Minimum Qualifications
- 2–5 years of call center experience in sales or customer service
- Hands-on experience delivering call center training, coaching, onboarding, or agent development
- Strong knowledge of sales techniques, objection handling, customer engagement, and CRM workflows
- Experience coaching observable behaviors through call review, roleplay, or one-on-one feedback
- Ability to create or improve training materials, scripts, job aids, or learning activities
- Proficiency with Google Workspace, presentation tools, and learning management systems
- Ability to work a full-time schedule within operating hours, including evenings, weekends, or holidays as assigned
What You’ll Do
- Facilitate virtual training for new and existing agents
- Coach agents through live call monitoring and roleplay
- Provide specific one-on-one performance feedback
- Develop and update training materials and sales exercises
- Use knowledge checks and practice to reinforce learning
- Identify root causes behind skill and performance gaps
- Document training outcomes and escalate performance risks
Preferred Experience
- Experience in a sales-driven contact center
- Experience measuring training effectiveness or agent performance improvement
- Curriculum design, train-the-trainer, QA, or performance-coaching experience
Why Join Us
- Base salary plus annual incentive opportunity
- Fully remote work environment
- Health, dental, vision, life, and disability insurance
- 401(k)/Roth IRA match and paid time off
- Free counseling services, FSA offerings, and employee discounts
Hiring Process
Applicants complete a short online assessment through TestGorilla before interview consideration. Interviews focus on specific examples of facilitation, coaching, curriculum creation, root-cause analysis, and measurable performance improvement.
Skills
As published by greenhouse · 12 questions
Basics
First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location
Short answers (2)
- Preferred First Name optional
- If you answered other to the last question please list your internet provider optional
Pick from a list (10)
- Are you 18 years of age or older?
- What state do you reside in?
- Do you have open availability to work any day within our hours of operation: 7am - 11 pm CST?
- If hired, are you willing to commit to working with your camera on as part of our remote work platform to facilitate communication and collaboration between teammates?
- How many years of call center sales training experience do you have?
- How many years of management experience do you have?
- Will you need any extended time off within your first 6 months of employment? If yes, please share these dates in your interview so we can inform the training team.
- Who is your internet provider?
- Have you previously been employed by, contracted with, or otherwise affiliated with SAPS LLC, Dog Academy LLC, Emotional Support Animal LLC, or Intellipet?
- By selecting YES, I consent to receive recruiting SMS messages from Intellipet/SAPS LLC/US Service Animals/Dog Academy at the phone number provided on above.