Call Centre Agent (Afternoon Shifts)
Job Overview
We are seeking a resilient, adaptable, and customer-focused Call Centre Agents to join our dynamic 24/7 customer support team.
In this role, you will provide round-the-clock assistance to our global customer base. Because our customers need help at all hours, this position requires flexibility to work a rotational roster. including morning, afternoon, overnight, weekend, and public holiday shifts.
Core Responsibilities
Customer Support & Communication
- Manage multi-channel queues: Handle high volumes of inbound and outbound calls, emails, and live chats professionally across various time zones.
- Troubleshoot problems: Assist customers with real-time issue resolution, billing inquiries, and product technical support.
- Maintain service consistency: Deliver the same high level of empathy, clarity, and professionalism regardless of the shift hour.
Operations & Flexibility
- Adhere to rotational schedules: Commit to a changing roster that includes night shifts, weekends, and public holidays.
- Punctuality & attendance: Arrive precisely on time for all assigned shifts to ensure seamless handovers between team schedules.
- Update systems: Accurately log all customer interactions and technical issues into the CRM database before ending a shift.
Important Note:
> Please share your resume in word format with dilip@helius-tech.com
> Important Note: If this requirement is not a match for you please refer to your friends.
> Interested professionals can reach out to me for Confidential Discussion @ +65- 9060-4050.
Best Regards,
Dilip Kumar Daga
Vice President - Strategic Accounts
Helius Technologies Pte Ltd
36, Robinson Road,#13-05, City House, Singapore 068877
DID: +(65) 6429-9407
Mobile: +(65) 9060-4050
Fax: +(65) 62222213
Email id: dilip@helius-tech.com
http://helius-tech.com
Registration No : R1108376
EA Licence No : 11C3373
https://www.linkedin.com/in/dilipdaga/