Call Centre Agent

Call Centre Agent

Key Job Responsibilities

• Handle inbound and outbound calls courteously, providing information on health screening services, packages, and appointments.

• Assist customers with booking, confirming, and rescheduling appointments using the call centre system.

• Respond to customer inquiries received through calls and other channels in a timely and friendly manner.

• Accurately record customer details, interactions, and feedback in the CRM system.

• Escalate complex queries and complaints to senior executives or the team leader when required.

• Follow up with customers on appointments, reminders, and pending requests.

• Support daily call centre activities and assist the team in meeting service targets.

Candidate Profile

• GCE A/L qualification; a Diploma in Business Management, Marketing or a related field is an advantage.

• 1-2 years’ experience in a call centre or customer service role.

• Basic proficiency in Microsoft Office applications.

• Exceptional communication skills in English and Sinhala and Tamil is an added advantage.

• Courteous, patient, and professional, with the ability to handle customers’ inquiries calmly and empathetically over the phone.

• Willingness to learn, with attention to detail and a positive attitude.

• Good organizational and time management skills and the ability to work as part of a team.

If you think you have what it takes to be successful in this challenging role, please apply within 14 days of this publication.