Call Centre Agent
Summary
Answer customer calls, schedule healthcare appointments, update records, and provide support during US business hours from South Africa.
Position: Call Centre Agent
Employment Type: Full-Time, Remote
Working Hours: US Hours (9:00 AM – 5:00 PM EST). This role requires flexibility to work a rotating shift schedule, including weekends, based on business needs.
Salary: Paid in South African Rand (ZAR)
We're looking for a customer-focused Call Centre Agent to join our growing healthcare team. In this role, you'll be the first point of contact for clients, assisting with appointment scheduling, handling enquiries, updating records, and delivering exceptional customer service.
We're looking for candidates with strong call centre or customer service experience who are confident communicators and enjoy helping people.
Key Responsibilities
- Answer inbound calls professionally and efficiently.
- Schedule, reschedule, and confirm appointments.
- Assist clients with general enquiries and provide excellent customer service.
- Accurately capture and update client information.
- Coordinate schedules and communicate appointment changes.
- Maintain accurate records using internal systems.
- Work collaboratively with the wider team to ensure a seamless client experience
Requirements
- Previous call centre experience is essential.
- Customer service experience in a fast-paced environment.
- Excellent English communication skills with a neutral accent.
- Strong data capturing and computer skills.
- High level of attention to detail.
- Professional telephone etiquette.
- Ability to multitask and work efficiently under pressure.
- Willingness to work shift schedules.
- Available to start immediately.
Fraud Disclaimer: ReWorks Solutions will never request payment during recruitment or require in-person office visits. All official communication will come from a ReWorks Solutions email address. Please verify any suspicious messages with our team directly.