Call Centre Associate/ Officer x 2 (1 year contract)#JTL
Summary
Handles inbound customer calls using Avaya softphone, logs details, resolves issues, and escalates recurring problems to improve service quality.
Act as the first point of contact for the customers
- Supporting Client’s calls
- Calls will be recorded, and information needs to be input into system
- Call are coming in from our telephony - soft phone Avaya
- Understanding both internal and external customers, anticipating customer needs and giving a high priority to customer satisfaction
- Provide satisfactory explanations to customers and take remedial action where necessary
- To alert superior of recurring service failures so that corrective actions may be taken to avoid future problems
- Ad-hoc duties that related to contact centre projects.
Requirement
- Minimum 'O' level/ Higher NITEC/ Diploma in any discipline
- Preferably with prior office administration experiences
- Location: Greenwich/ UBI Location
Interested candidates please send in your resume to:
Topaz Liang Huimin (CEI No. R1104500), email to: west1@recruitexpress.com.sg
EA License No: 99C4599