Call Centre Operator, Jalan Bahar / Commonwealth
Summary
Handles incoming calls and emails about tobacco and vaping regulations, provides advice under the TVCA, and reports cases to management in a Singapore-based call center.
- Manage calls by other government agencies and provide correct advice in accordance to the Tobacco and Vaporisers Control Act 1993(TVCA).
- Manage enquiries/ feedback on Tobacco and Vaping related offences by member of public via call and email .
- Case reporting to Duty Manager for the follow-up on team deployment .
- Any administrative tasking as assigned by the Service Quality Manager.
Timing : 10.00 AM to 10.00 PM / 10.00 PM to 10.00 AM
Working Days : 2 Days work , 2 Days off basis