Campaign Specialist, QA

As a Campaign Specialist, QA you will conduct rigorous QA reviews on campaign deliverables to ensure consistency, compliance, and alignment with requirements. Reporting via a dotted line to a designated Team Lead, you will identify deviations, maintain trackers, provide weekly analyses, and support Team Lead responsibilities including SOP creation/updates under Manager/Lead supervision. This role focuses on driving process excellence, error reduction, and optimization across multi-channel campaigns, collaborating with clients, sales, and execution teams to uphold Integrate's standards for lead quality and platform reliability.

Key Responsibilities

· Conduct comprehensive QA reviews for campaign deliverables (e.g., creative assets, targeting setups, compliance checklists), ensuring consistency with campaign requirements and standards.

· Identify and document process and output deviations from quality standards, recommending optimizations, automation opportunities, or corrective actions.

· Maintain QA trackers and audit data to identify gaps, trends, and insights; deliver weekly analysis reports to Team Lead and relevant stakeholders.

· Support Team Lead with responsibilities such as error-tracking, check-ins, bandwidth monitoring, and task prioritization through QA-driven insights.

· Assist with SOP creation, updates, and documentation under Manager/Team Lead supervision to standardize workflows and reduce errors.

· Collaborate with Campaign Specialists, clients, and sales teams to resolve QA issues, validate fixes, and ensure seamless campaign launches.

· Monitor multi-channel campaign outputs for compliance (e.g., GDPR, CCPA) and performance benchmarks, flagging risks proactively.

· Contribute to process automation initiatives by testing tools and providing feedback on QA-impacting features.

· Perform ad-hoc audits, root-cause analyses, and support team training on quality standards.

· Other duties as assigned.

Qualifications

· 2+ years of experience in quality assurance, campaign review, or process auditing within a SaaS, marketing technology, or B2B lead generation environment.

· Strong attention to detail with proven ability to identify deviations, document findings, and suggest actionable optimizations.

· Experience maintaining trackers, dashboards, and delivering regular analysis reports (e.g., weekly summaries).

· Familiarity with multi-channel campaign workflows, compliance standards (e.g., GDPR, CCPA), and tools like Salesforce, Google Sheets/Excel, or QA platforms.

· Collaborative mindset with ability to support Team Lead duties in a dotted-line structure under Manager supervision.

· Analytical skills to audit data, spot trends, and recommend SOP/process improvements.

· Excellent documentation and communication skills for clear reporting to stakeholders.

· Proficiency in process mapping and SOP development.

· Thrives in fast-paced, matrixed teams focused on operational excellence.

· Bachelor’s degree in Business, Marketing, Quality Management, or related field preferred.