Campground Front Desk Representative

Our Company

The Theodore Roosevelt Medora Foundation (TRMF) is a premier tourism operation and a 501(c)(3) nonprofit organization. TRMF welcomes hundreds of thousands of guests each year through a diverse lineup of entertainment, historical, and educational attractions. We are committed to connecting people to Medora through positive, life-changing experiences.

Summary

As a member of the lodging team, a Hotel/Motel Front desk Representative will operate the front desk at the campground and assist guests with inquiries, which includes being familiar with information about Medora, the campground, and other needs during registration, stay, and checkouts.

Duties/Responsibilities

• Efficiently manage the operations of the front desk, ensuring minimal time is required for check-in and checkout.
• Able to use Opera, Etix, and other computer systems or able to learn.
• Collect payment using the store point of sale system, Clover.
• Process returns and exchanges.
• Retrieve merchandise from sales floor, stock room, or other inventory locations to replenish the shop items that are understocked.
• Warmly and professionally welcome guests.
• On-site and available after hours as needed to assist guests.
• Direct guests to appropriate hotel or campground staff for assistance with questions and special requests regarding food, laundry, concierge services, or housekeeping.
• Handle guest issues as they arise.
• Treat requests with professionalism, tact, and a courteous manner.
• Ensure prompt delivery of final bills to guests.
• Ensure the campground store and shared areas are neat and orderly, which may include occasional sweeping, mopping, dusting, vacuuming, disinfecting of workspace and restocking of toiletries upon need.
• Able to make and answer telephone calls.
• Throughout shifts, able to make reservations for motels, golf, and a number of other TRMF events.
• Maintain knowledge of hotel policies including room rates, discounts, special offerings, and events with extensive knowledge of RVs.
• Maintain knowledge of upcoming events, local areas, and hotel offerings.
• Participate in weekly safety meetings.
• Participate in workplace safety meetings.
• Promote sales of events and services by providing all guests with enthusiastic and accurate information for these offerings.
• Interact and maintain positive relationships with guests, co-workers, and management consistent with TRMF values.
• Perform other related duties as required.

Supervisory Responsibilities - None