Campus Manager

We are looking for a hands-on, high-ownership Campus Operations and Student Experience Manager to oversee day-to-day campus and residential operations. You will work closely with students, faculty, leadership, vendors and internal teams to build a safe, efficient and engaging campus environment.

The candidate will have responsibilities across the following functions:

Campus Operations and Administration:

• Own day-to-day campus operations, including facilities, maintenance, housekeeping, security, food services and hostel coordination.
• Manage vendors and service providers, ensuring service quality, hygiene, safety, cost efficiency and SLA adherence.
• Develop and implement SOPs, checklists, operational processes and escalation mechanisms.
• Manage on-ground teams, allocate responsibilities and ensure timely execution.
• Monitor operational performance through trackers, MIS and dashboards.

Student Experience and Engagement:

• Own the student experience across onboarding, engagement, welfare, feedback, concerns, discipline and grievance resolution.
• Coordinate with academic teams to ensure smooth program delivery, assessments and student support.
• Plan and execute orientations, workshops, events and community-building initiatives.
• Address student concerns proactively and ensure timely resolution of escalations.
• Build a supportive campus culture that encourages student participation, accountability and well-being.

Stakeholder and Operational Management:

• Coordinate with Academic, Admissions, Career, Finance, HR and Leadership teams to ensure seamless campus functioning.
• Manage relationships with vendors, service providers, faculty and other external stakeholders.
• Identify recurring operational challenges and drive root-cause analysis and continuous improvement.
• Support campus readiness, resource planning and operational scaling as the institution grows.
• Ensure adherence to campus safety, hygiene, security and service-quality standards.

Requirements:

• 3-7 years of relevant experience in campus operations, student operations, residential operations, hospitality, education/EdTech or facilities management.
• Bachelor's degree in a relevant discipline.
• Strong operations, vendor, stakeholder and team-management skills.
• Excellent communication, problem-solving, coordination and execution abilities.
• Comfortable using Excel/Google Sheets, MIS, trackers and operational dashboards.
• Ability to manage multiple priorities and resolve issues in a fast-paced environment.
• Strong ownership, attention to detail and a student-first mindset.

Good to Have:

• Experience managing a residential campus, hostel, student community or educational institution.
• Experience in an education startup, EdTech organisation or high-growth environment.
• Exposure to new-campus setup, facilities management, vendor contracts or service-level agreements.
• Experience managing campus events, student engagement initiatives and operational teams.
• Familiarity with budgeting, capacity planning, safety procedures and process improvement.
• Key Success Metrics: Student satisfaction, issue-resolution time, vendor performance, campus safety and hygiene, operational efficiency, student engagement, event execution, SOP adherence.