Campus Manager

About the Job

We are changing the way people think about customer service, and we need your help!

We’re searching for a Campus Manager to be the ultimate IntouchCX advocate, ensuring our team members are consistently immersed in our culture. The mission of this role is to support the Campus Director in driving team member happiness and keeping the campus functioning optimally.

As Campus Manager, You Will…

Promote IntouchCX’s culture and evaluate how local teams are exemplifying our corporate values (Our 10 Things)

Keep a pulse on operational and cultural key performance indicators, streamlining communication to local leaders through weekly meetings

Partner with the Campus Director to identify priority projects for the campus and track action item progress

Alert leaders of changes and opportunities within principal KPIs and create collaborative solutions

Manage the local Facilities and Employee Experience teams in collaboration with global department leaders

Support Operations leaders and internal partners by providing solutions to their priorities and services

Respond to campus emergencies and urgent issues as they arise

Direct, coordinate and plan essential needs such as reception, security, maintenance, mail/deliveries, cleaning, catering, waste disposal and recycling

Project manage contractors and campus buildouts, including plan utilization of space and resources

Prepare requests for proposal and compare equipment and services requests

Escalate campus issues to respective leaders and collaborate on solutions

Support roll-out of new programs and processes

Obsess about client-partner visits by ensuring they run smoothly and meet our high standards

Ensure the campus meets our standards in regards to brand standards, aesthetics and security

As Campus Manager, You Have…

Bachelor’s Degree or equivalent work experience (preferred)

Minimum 3+ years of Supervisor and Project Management experience

Proficient experience with MS Office Suite (Word, Excel, PowerPoint and Outlook)

Exceptional and effective communication skills (oral and written) with an approach that fosters strong and lasting relationships

An eye for detail with creative problem-solving and project management skills

The ability to effectively present information to groups of managers, clients and customers

The ability to implement change and innovation

Excellent organizational and time management skills

The ability to work with basic mathematical concepts