CAN Manager, Clinical Training

Job Summary
The National Clinical Training Manager – Canada is responsible for clinical training strategy and delivery across Canada for Cynosure Lutronic's portfolio of advanced energy-based aesthetic devices, with flexibility to provide support throughout North America as needed for key accounts or strategic initiatives. This leadership role partners closely with the Canadian Sales organization — actively participating in sales calls, strategic account planning, demos, and customer events to accelerate revenue growth and customer adoption.

A primary focus is building exceptional clinical proficiency within the Canadian training team on key platforms including DermaV (vascular), eCO2 3D (fractional CO2 resurfacing), PicoSure Pro, Hollywood Spectra, LaseMD Ultra, Clarity II, XERF, and Mosaic 3D, enabling superior customer experiences and strong competitive positioning.

This is a highly visible, hands-on role that blends people leadership, cross-functional collaboration, and direct field support to drive excellence in clinical education and market success.

Essential Duties and Responsibilities
The incumbent may be asked to perform other function-related activities in addition to the below-mentioned responsibilities as reasonably required by business needs.

Clinical Training Leadership – Canada

Provide leadership for the Clinical Training function across Canada, overseeing Canadian regional teams and ensuring consistent, world-class training experiences that adhere to established SLAs, OLAs, and KPIs while enhancing customer NPS and CSAT scores.
Provide flexible support to North American initiatives and key U.S. accounts as business needs require.

Commercial Partnership & Field Support

Partner closely with Canadian Sales leadership and field representatives to support revenue objectives: participate in strategic sales calls, high-value demos, and key account activities.
Provide clinical expertise to help progress deals and support conversions, with emphasis on driving adoption of vascular, resurfacing, and picosecond technologies.
Offer flexible support for key North American opportunities as needed.

Training Program Development & Delivery

Develop and execute advanced training and upskilling programs (including train-the-trainer) to build deep clinical expertise across the training team on DermaV, eCO2 3D, PicoSure Pro, Hollywood Spectra, Clarity II, LaseMD Ultra, and Mosaic 3D.
Focus on clinical applications, optimized protocols, patient selection and outcomes, safety, and techniques that deliver differentiated results for customers and patients.
Work cross-functionally with the digital education team to implement training infrastructure for Canada, including onboarding frameworks, certification programs, SOPs, post-care guides, and clinical education materials that become standards for the Canadian territory.

Team Leadership & Development

Develop future part-time clinical trainers regionally in Canada, including goal setting, merit reviews, coaching and mentoring (in person and virtual), T&E oversight, and performance management.
Foster a culture of structure, accountability, education, and integrity.

Cross-Functional Leadership

Collaborate cross-functionally with R&D, Product Management, Sales, Marketing, and Regulatory Affairs to align clinical training with product design, launch timelines, clinical evidence generation, and global compliance initiatives.
Oversee new product introduction from a clinical training perspective: support prototype evaluations, clinical study input, launch planning, and post-market training to accelerate time-to-market and customer proficiency.

Professional Engagement & KOL Partnerships

Manage Key Opinion Leader (KOL) engagement strategies in partnership with Sales and Marketing, supporting clinical trials, symposia, peer-to-peer programs, and physician education that strengthen brand influence and clinical credibility.

Organizational Excellence

Establish processes to measure and improve training impact on sales success, customer adoption, and team performance; identify transformational opportunities for operational excellence within the clinical training organization.
Embody and deliver the 'Exceptional Everyday' by fostering a high-performance culture of collaboration, honesty and integrity, continuous improvement, respect for diverse opinions, and exceeding customer expectations.
Ensure timely completion of all relevant clinical training documentation, assigned training, and expense reporting in adherence to policy.

Qualifications (Select the minimum qualifications required for this position to successfully achieve business requirements)

Education

Bachelor’s degree required
Education and experience combination:

Bachelor’s degree is equivalent to three (3) years of experience

RN, NP, PA, or equivalent clinical background/credential strongly preferred. Bachelor’s degree in Health Sciences, Nursing, Biomedical Engineering, or a related field (or equivalent progressive experience); advanced degree or specialized clinical training a plus.

Experience

7 to 10 years relevant experience

Specific Related Experience:

Minimum of 7 years in a clinical training, clinical applications, or medical education role within the medical aesthetics or energy-based device industry; Canada or multi-regional scope experience with strong Canada focus strongly preferred.
3+ years of demonstrated people leadership experience managing, mentoring, and developing clinical training teams or specialists (full-time and part-time).
Proven track record of effective partnership with Sales and commercial teams to support deal progression, customer conversions, and competitive positioning through clinical excellence and education.
Hands-on clinical proficiency or deep knowledge of laser and energy-based systems required, with strong preference for experience in vascular lasers, fractional CO2 resurfacing, and/or picosecond laser platforms.
Experience developing curricula, SOPs, certification programs, and delivering training using adult learning principles; prior involvement in new product launches, clinical studies, or KOL programs highly valued.
Demonstrated success contributing to revenue growth through optimized training efficiency, customer engagement, and field support.

Skills

Outstanding leadership, team building, and coaching skills, with the ability to create structure, accountability, and a culture of continuous learning and high performance
Strong influencing and interpersonal skills; able to build collaborative relationships across Sales, R&D, and Marketing, and with physicians and KOLs at all levels
Excellent written, verbal, and presentation skills; confident delivering clinical training, participating in sales calls, and representing the company at customer events and symposia
Strategic yet hands-on mindset; creative thinker who can design impactful training programs while executing in a fast-paced, independent, and travel-intensive environment
Proficiency in Microsoft Office Suite, web-based tools, CRM systems, and virtual collaboration platforms
Demonstrated problem-solving skills and a positive, proactive approach to clinical and technical challenges and customer needs
High integrity, trustworthiness, and respect; embodies company values and fosters an inclusive environment

Physical Demands
The physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, with or without accommodation.

Sit; use hands to finger, handle or feel objects, tools, or controls.
Stand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.
Lifting/pushing/pulling and carrying products weighing up to 45 pounds
Potential Exposure to moving mechanical parts, vibration and/or moderate noise levels.
Potential Exposure to hazardous chemicals or other materials.
Potential Exposure to blood.
Other (please specify) – Travel Expectations – up to 80% within Canada, with occasional North American travel; valid driver’s license and vehicle available for work use required; ability to work flexible hours, including evenings and weekends, to support customer events, trainings, and sales activities.