CAN SBS Svc Payroll 171674 - Internal

Workforce Monitoring & Schedule Adherence

Monitor service queues, staffing levels, and operational performance throughout the day.

Partner proactively with associates to ensure adherence to scheduled activities and shifts.

Track attendance, schedule compliance, and adherence trends, escalating concerns when appropriate.

Facilitate and coordinate exceptions, schedule changes, and other workforce-related requests in alignment with business needs.

Workforce Planning & Operational Support

Work closely with the Workforce Management team to understand forecasts, staffing requirements, and business priorities.

Identify coverage gaps and support plans to address workload fluctuations.

Coordinate staffing actions across teams to ensure adequate resource coverage.

Maintain accurate workforce tracking and provide timely updates on staffing and operational risks.

Leadership & Coaching Support

Partner with leaders to identify coaching opportunities based on observed behaviors, attendance patterns, adherence trends, and operational performance.

Provide insights and recommendations to improve consistency, accountability, and associate effectiveness.

Support leaders with workforce-related reporting and performance analysis.

Contribute to initiatives that enhance associate engagement, productivity, and service delivery.

Reporting & Communication

Prepare and maintain workforce-related reports, trackers, and dashboards.

Communicate staffing concerns, risks, and recommendations to leaders and stakeholders.

Ensure operational documentation is accurate and up to date.

Participate in operational meetings and provide workforce management insights.

Shift:Service( 06:30 PM - 03:30 AM)
Skill:BUSINESS ANALYST
JobCode:Business Analyst
Grade/Level:G2L1
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