[Can Tho] Customer Service Executive

• Handle LIMS system (quotation, client’s data/sample regist, and related tasks)
• Coordinate with BD team to resolve client’s inquiries/complaints
• Follow up with existing clients and maintain their regular use of ES services
• Promote the products/services to clients, answer questions and concerns as they arise, respond to inquiries, and resolve issues as they come up
• Understand client’s needs and make appropriate proposal clients/ BD team in case approval needed
• Liaise with related teams to update clients’ debt status for appropriate actions
• Collect clients’ feedback, communicate with BD and team members, make case-study for better professional customer service

• Graduate with major Business Admin, Food/Post harvest/ Biology Technology, or have profound understanding of the Food, Food-related markets and ability to expand capability to other sectors
• At least 1 - 2 years experience at the same position
• Good English is a plus

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