餐飲部 點心坊蛋糕櫃主任 Atelier PlumeSupervisor

點心坊蛋糕櫃主任充滿熱情並致力於提供嘉佩樂最高標準的服務，為每位顧客打造難忘的用餐體驗。事先預測顧客的服務需求，了解菜單、飲料單和每日特色菜的選項。

Atelier Plume Supervisor is an enthusiastic member who is dedicated to providing the highest standard of Capella in the curation of a memorable dining experience to all guests. The individual anticipates and service guests needs and is knowledgeable about all available menu options, beverage lists and daily specials.

1.協助點心櫃副理協調並分配職務，以實現卓越的營運績效。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.監督全日餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。
4.協調所屬工作區域內的職務，確保服務順利進行。
5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。
6.保護顧客和同事的隱私與安全。
7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。
8.能夠執行部門內的所有職務，並在必要時協助輪班。

1. Assist the Atelier Plume Assistant Manager in coordinating and delegating duties to ensure exceptional operational performance.
2. Clearly communicate expectations, recognize performance, and drive consistent business outcomes.
3. Oversee opening and closing procedures of the café and lobby bar, including glass polishing, mise en place (e.g., table setup, transitions, and cleaning), proper storage, and end-of-shift inventory of utensils and equipment.
4. Coordinate tasks within the assigned work area to ensure smooth service delivery.
5. Handle and resolve guest complaints, record guest feedback in the system, and ensure timely resolution to achieve customer satisfaction.
6. Safeguard the privacy and safety of guests and colleagues.
7. Strictly adhere to all departmental operational standards, policies, and procedures as established by the hotel.
8. Be capable of performing all duties within the department and provide shift support as needed.