餐飲部 鵲羽軒 全日餐廳 主任 F&B Plume (All Day Dining Restaurant) Supervisor

為早餐、全日餐廳、咖啡及酒類飲品 提供穩定且高品質的服務，並提供禮貌、專業、高效和靈活的服務，符合嘉佩樂的標準、政策和程序，以最大化顧客滿意度。
https://capellahotels.com/en/capella-taipei/dining/plume

全日餐廳主任將協助全日餐廳經理在其負責區域內協調並分配職務，為顧客提供高效率、豪華且流暢的服務以及一流的用餐體驗。

1.協助全日餐廳經理協調並分配職務，以實現卓越的營運績效。
2.確實地傳達期待、認可績效並產生一致的業務成果。
3.監督全日餐廳開始與結束的工作流程，包含酒杯拋光和事前準備(如餐桌擺放，轉場以及清理等工作)、妥善儲存以及餐期結束後的器具盤點。
4.協調所屬工作區域內的職務，確保服務順利進行。
5.處理並排解顧客訴願，在系統內登錄顧客意見回饋。確保問題及時解決，讓顧客滿意。
6.保護顧客和同事的隱私與安全。
7.嚴格遵守酒店所制定的各項部門營運標準、政策和流程。
8.能夠執行部門內的所有職務，並在必要時協助輪班。

The Plume (All Day Dining Restaurant) Supervisor assists the Plume (All Day Dining Restaurant) Manager in the coordination and delegation of tasks within the assigned working station/sector, ensuring an efficient, luxurious, and smooth service flow and stellar dining experience for our guests.

1. Assist the Plume (All Day Dining Restaurant) Manager in coordinating and delegating duties to ensure exceptional operational performance.
2. Clearly communicate expectations, recognize performance, and drive consistent business outcomes.
3. Oversee opening and closing procedures of the café and lobby bar, including glass polishing, mise en place (e.g., table setup, transitions, and cleaning), proper storage, and end-of-shift inventory of utensils and equipment.
4. Coordinate tasks within the assigned work area to ensure smooth service delivery.
5. Handle and resolve guest complaints, record guest feedback in the system, and ensure timely resolution to achieve customer satisfaction.
6. Safeguard the privacy and safety of guests and colleagues.
7. Strictly adhere to all departmental operational standards, policies, and procedures as established by the hotel.
8. Be capable of performing all duties within the department and provide shift support as needed.