Canine Center Administrative Supervisor

Leader Dogs for the Blind, an international organization based in Rochester Hills, Michigan, has been empowering individuals who are blind or low vision for over 85 years. We provide comprehensive guide dog services and orientation and mobility training, equipping individuals with lifelong skills for safe and independent daily travel. Our life-changing work is provided free of charge, and we are 100% philanthropically funded. Our mission is driven by 191 dedicated team members and more than 1,000 volunteers who advocate alongside our clients to create a more equitable world.

Why work at Leader Dogs for the Blind?

• Medical, Dental and Vision Insurance after 30 days of employment
• Employer paid life insurance
• Employer paid disability insurance
• 401k with employer match
• Flexible spending account
• Paid time off front loaded on first day of employment
• Annual merit-based pay increases
• Dog friendly office

SUMMARY

The Canine Center Administrative Supervisor supports the logistics and administrative operations of the Canine Center and partners closely with the Manager of Canine Care and Welfare to ensure administrative workflows, documentation, and operational support are timely, consistent, and aligned with canine care needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

· Supervises, coaches, schedules, and supports the canine center administrative assistants to ensure timely, accurate, and consistent administrative support for Canine Care operations.

· Develops, maintains, archives, and distributes SOPs for canine center administrative and operational workflows, ensuring documents remain current, accessible, and consistently followed.

· Coordinates inventory processes for Canine Care supplies and equipment, including monitoring stock levels, supporting ordering processes, tracking usage, and communicating supply needs to the Manager of Canine Care and Welfare.

· Supports logistics for canine center operations, including administrative scheduling needs, records coordination, communication follow-up, meeting preparation, and cross-functional workflow support.

· Assists with career change dog evaluation and placement processes by coordinating records, timelines, communications, and administrative follow-up with internal teams and external contacts as appropriate.

· Supports designated elements of the foster program, including documentation, communication, supply coordination, record accuracy, and logistical follow-up related to dogs assigned to foster homes.

· Monitors and supports accurate use of CRM and departmental recordkeeping systems to ensure dog records, enrichment data, placements, inventory notes, and administrative documentation are updated accurately and in a timely manner.

· Partners with the Manager of Canine Care and cross-functional teams to identify process improvements, strengthen administrative workflows, and support consistent communication across the canine center.

· Assists with departmental metrics, reporting, facility documentation, and operational projects that support the strategic objectives and present and future needs of the Canine Care department.

· Performs other duties as assigned.

EDUCATION AND EXPERIENCE

Minimum of 2 years’ experience and demonstrated success in people supervision, administrative coordination, logistics, inventory management, or animal facility operations required. Experience developing or maintaining SOPs and working with records, databases, or CRM systems preferred. Understanding of canine care operations, career change placement, foster programs, or animal welfare environments is preferred.