Canopy Cafe Manager

The Café Manager oversees daily operations of the Canopy Café, ensuring guests have a positive experience. This role handles such tasks as everyday tasks such as onsite catering, menu planning, and food and beverage service within a museum nonprofit environment. The Café Manager reports to the Associate Events and Sales Director and collaborates with other staff to support Pittsburgh Botanic Garden’s (PBG) mission and enhance visitor experiences.

Essential Functions

• Manage the daily operations of the Canopy Café, including staff supervision and onsite catering.
• Coordinate and oversee café menus, including food preparation, production, and service management.
• Procure and order all essential food, beverage, and supply items to ensure sufficient inventory.
• Coordinate with the Associate Director of Events & Sales and the Beverage Coordinator regarding alcohol inventory and upcoming requirements for Canopy Café.
• Prepare food orders in the kitchen according to guest tickets, meticulously ensuring they are served on time, accurately, and with close attention to detail while remaining attentive and responsive to customer requests.
• Review daily usage logs to ensure production levels are accurate, and adjust as needed.
• Oversee the receipt and storage of food deliveries, ensuring proper dating and rotation of all food containers as needed.
• Consistently uphold strict housekeeping standards across the entire kitchen, including the range, freezers, and all front-of-house and back-of-house reach-in refrigerators.
• Take food and beverage orders and process payments, showcasing strong money-handling skills.
• Use the Clover POS system to handle transactions quickly and accurately.
• Oversee health inspections and maintain continuous adherence to food safety and hygiene standards.
• Follow and uphold PBG’s Customer Service guidelines, policies, and procedures.
• Coordinate culinary programs and activities with the Education Department.
• Carry out additional tasks as needed to help support Garden operations.