CAPA & Complaint Manager

Job Summary:

Lead and is responsible for overseeing the Corrective and Preventive Action (CAPA) process and Complaints. This role ensures full compliance with industry regulations by identifying quality trends, investigates customer issues, drive root cause investigations, implement actions to prevent issue recurrence, follow up with cross functional teams and customers as necessary, report all external product or service complaints, manage, organize/review databases and escalate issues to appropriate parties.