Capacity Operations Specialist (Manpower & Fleet)

Location:

Singapore

Reports to:

Logistics Manager

Salary:

S$5,000–8,000 per month (commensurate with experience) + performance bonus

About Us

Foodmax (10x AI Technology) is a fast-growing fresh produce supply chain company in Singapore, covering fresh produce retail (first-party and marketplace) and KOS, an intelligent F&B operating system. As our business expands, our warehouse and delivery teams will scale significantly over the next year. We are looking for a Capacity Operations Specialist to build and manage our manpower, driver and carrier capacity for warehouse and delivery operations.

Key Responsibilities

1. Capacity Planning: Forecast daily, weekly, monthly and peak-season capacity needs based on warehouse volumes (picking, packing, receiving, etc.) and delivery orders, ensuring manpower and vehicle supply keeps pace with operations.
2. Vendor Sourcing: Source, evaluate, negotiate and onboard BPO manpower agencies, employment agencies (EA), carriers, fleet partners and crowdsourced delivery platforms to build a diversified and reliable capacity pool.
3. Vendor Management: Set SLAs and KPIs (fill rate, attendance, on-time rate, error rate, cost); conduct regular performance reviews, reconciliation and vendor tiering.
4. Driver Recruitment & Management: Lead recruitment, onboarding, scheduling, training, performance and retention of in-house full-time and part-time drivers.
5. Cost Control: Benchmark market rates, design pricing models (per hour, per trip, per drop) and manage unit capacity costs.
6. Compliance: Work with HR to ensure compliance with MOM, CPF, work pass and quota regulations; verify vendor credentials (e.g. EA licences).
7. Data & Systems: Build capacity dashboards and drive adoption of scheduling and TMS tools to improve labour and fleet productivity.
8. Peak Season & Contingency: Secure capacity buffers for campaigns and peak seasons, and manage contingency dispatch.

Requirements

1. At least 3 years of experience in capacity, manpower or vendor management in logistics, warehousing or last-mile delivery in Singapore; e-commerce, 3PL or cold-chain experience is a plus.
2. Familiar with local logistics vendors in Singapore (BPO, manpower agencies, carriers, fleet partners, etc.), or has direct vendor connections that can be brought on board.
3. Working knowledge of MOM work pass, quota and CPF rules.
4. Strong analytical skills; proficient in Excel or dashboards for capacity analysis.
5. Strong negotiation and communication skills; able to work independently in a fast-paced, high-growth environment.
6. Fluent in English; Mandarin is a plus for communicating with China-based teams.

What We Offer

• Competitive salary and performance bonus
• The opportunity to build a large-scale capacity system from the ground up
• A flat, efficient team with strong growth opportunities