Captain / Supervisor - Benjamin

The Supervisor/Captain reports to the Restaurant Manager and assists in overseeing the restaurant’s daily operations. They supervise and support team members while playing a key role in delivering an exceptional guest experience.
RESPONSIBILITIES

Ensure proper service planning based on anticipated guest volume;
Inspect the dining room to ensure all areas are properly set up and service-ready;
Supervise and support staff members throughout service;
Maintain ongoing communication with the kitchen to ensure smooth and efficient service operations;
Ensure guest satisfaction during and after service;
Handle guest complaints and concerns when required;
Participate in inventory management;
Act as the manager on duty in the absence of the Restaurant Manager.

QUALIFICATIONS

2 to 3 years of experience in a similar role;
Training in restaurant management is considered an asset;
Strong customer service orientation;
Leadership skills and excellent communication abilities;
Self-motivated with a strong sense of initiative;
Good knowledge of Microsoft Office Suite applications.