Captain/ Supervisor
Summary
Leads a front-of-house F&B team in a hotel, ensuring smooth service and high guest satisfaction during shifts.
Position: Captainr/ Supervisor
Location: Waterloo
Working Hours: Shift-based (all day dining)
We are committed to delivering exceptional dining experiences through both cuisine and service. We are seeking a capable and service-driven to lead our front-of-house team and ensure smooth daily operations.
Key Responsibilities
- Oversee and manage front-of-house operations during service shifts
- Lead, guide, and motivate service crew to maintain high service standards
- Ensure excellent guest experience and handle feedback or service recovery professionally
- Coordinate with kitchen and bar teams for efficient service flow
- Assist in staff scheduling, training, and performance supervision
- Maintain cleanliness, organisation, and compliance with service standards
- Support daily opening and closing duties
🌟 What We’re Looking For
Minimum 3 years of experience in F&B service, preferably in a supervisory role
Strong leadership and team management skills
Excellent communication and guest handling abilities
Ability to stay composed and decisive in a fast-paced environment
Well-groomed, professional, and service-oriented
Passion for hospitality and delivering memorable guest experiences
*Hotel working environment*