Captain Waiter/Waitress

Company description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow’s hospitality.

Do what you love, care for the world, and dare to challenge the status quo!

Job description

• Promote and ensure guest satisfaction through prompt, courteous service and strong team leadership, maintaining a positive image in all guest interactions.
• Manage floor operations efficiently, ensuring all operating standards align with the departmental operations manual and established service levels.
• Assign responsibilities to team members and monitor their performance to maintain service quality and outlet standards.
• Maintain the outlet’s cleanliness and organisation in both front- and back-of-house areas. Liaise with housekeeping and stewarding to ensure cleaning schedules are followed.
• Handle all guest complaints, requests, and enquiries regarding food, beverages, and service with professionalism and discretion.
• Oversee inventory management, including monthly and quarterly checks on operating equipment and supplies, and control requisitioning and storage procedures.
• Liaise with the kitchen and beverage departments on daily operations, quality standards, and promotional activities.
• Ensure strict adherence to cashiering procedures and financial controls.
• Maintain effective working relationships with all departments and contribute to departmental communications meetings.
• Undertake reasonable tasks as assigned by the food and beverage department and perform all duties with maximum efficiency and productivity.

Qualifications

• Three to four years of experience in a four- or five-star hotel.
• High school diploma, vocational hospitality diploma, or degree.

Additional information

What’s in it for you?

• Employee benefit card offering discounted rates at Accor properties worldwide.
• Learning programs through our academies.
• Opportunities to develop your talent and grow within your property and across the world.
• The ability to make a difference through corporate social responsibility activities, such as Planet 21.