Captain Waitress – Lounge (Kuwait)

An international 5-star hotel in Kuwait is seeking an experienced Captain Waitress – Lounge to support the daily operations of its luxury lounge. The ideal candidate must have relevant experience in 5-star hotels, luxury lounges, or high-end Food & Beverage operations, with strong leadership skills and a refined guest service approach.

Key Responsibilities

• Support the daily operations of the lounge, ensuring smooth service flow and high guest satisfaction

• Lead, guide, and supervise the waitress team during service

• Ensure all guests are welcomed, seated, and served according to international 5-star hotel standards

• Monitor table setup, cleanliness, ambience, service sequence, and overall lounge presentation

• Take and serve food and beverage orders accurately and professionally

• Maintain strong menu knowledge, including beverages, light bites, desserts, promotions, and special offerings

• Handle guest requests, feedback, and minor complaints in a professional and timely manner

• Support upselling initiatives and promote lounge offerings to enhance revenue

• Conduct shift briefings, assign duties, and monitor grooming, attendance, and performance

• Coordinate closely with the kitchen, bar, stewarding, hostess, and outlet management team

• Ensure compliance with hygiene, food safety, health, safety, and hotel operating standards

• Assist the Outlet Manager or Assistant Outlet Manager with daily reports, stock control, and operational follow-up

Requirements

• Must have relevant experience as Captain Waitress, Senior Waitress, Team Leader, or similar role

• Prior experience in a 5-star hotel, luxury lounge, fine dining outlet, or international hospitality environment is strongly preferred

• Strong knowledge of Food & Beverage service standards and sequence of service

• Good understanding of lounge operations, beverage service, guest engagement, and table management

• Excellent communication, leadership, and interpersonal skills

• Presentable, well-groomed, confident, and service-oriented

• Good command of English; additional languages such as Arabic, French, Russian, or Chinese are an advantage

• Able to lead a team during busy operations and handle guest requests professionally

• Flexible to work rotating shifts, weekends, and public holidays

• Familiarity with POS systems and basic outlet operations is an advantage

Benefits

• Competitive monthly salary based on experience

• Employment visa and work permit sponsorship

• Accommodation

• Transportation

• Duty meals

• Paid holidays

• Medical insurance

• Annual leave as per Kuwait Labour Law

• End-of-service benefits as per Kuwait Labour Law

• Career growth opportunity within an international 5-star hotel environment