Car Wash Shift Supervisor (9001) 2701 Pelham Road

JOB SUMMARY: The Car Wash Shift Supervisor is responsible assisting the Car Wash Tunnel Manager in developing and maintaining a team of people to deliver a clean vehicle to the customer safely and quickly. Responsible for providing a fun, safe, clean, Car Wash for our customers. The Car Wash Shift Supervisor is also responsible for store profitability, maintaining brand standards, executing marketing programs, expense control, inventory levels & shortage control and adheres to and enforces all company programs, policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

• Directs and coordinates staff (at the direction of the Tunnel Manager) in providing customer service activities.
• Reviews and acts upon customer requests, complaints and inquires to ensure quality customer service.
• Controls car wash expenses, monitors and corrects shrinkage problems and operates within budget.
• Coaches Associates within the carwash to ensure compliance with Merchandising, Pricing, and Administrative requirements established by The Spinx Company, Inc.
• Plans and prepares work schedules in accordance with Labor Scheduler and assigns employees to specific duties.
• Conducts customer service, safety and environmental training programs.
• Coordinates training for employees. Evaluates performance, implements disciplinary procedures as required and properly documents actions.
• Leads by positive example – Wow the customer- May have to wipe down, vacuum, or wash vehicles
• Responsible/accountable for the facility, its overall physical image maintenance, equipment, safe environment, inventory, cash & cash equivalencies.

Living our Core Values is an essential part of each and every job

• Customer Focus – Our customers come first, and they are our partners in creating value. We are dedicated to satisfying the needs of our customers in a friendly, timely and safe manner. We believe that we can truly make life easier for our customers.
• Teamwork – We work together to meet our goals and, in the process, create a work environment that is fast, friendly, and fun. We are supportive of each team member and treat one another with respect, valuing each other’s talents and contributions. Our competitive strength is and always will be our people.
• Committed to Quality - We are committed to the highest level of quality and shared responsibility in everything we do. You should perform all duties in a safe manner, following safety policies and procedures.
• Accountability - We accept our individual and team commitments, and we do our best to meet them. If we make a mistake, we take responsibility for our actions and accept the consequences. We do what we say we are going to do.
• Passionate– We show pride, enthusiasm and determination in everything that we do. Our positive and optimistic attitude is contagious – within our team and with our customers. Passion is the fuel that drives our company to success!
• Community Centric - We are committed to giving back to the communities we serve, and children are at the center of our giving mission. We foster opportunities to engage as a community partner and use our company resources to help make our communities a better place to work, live, and play.

SUPERVISORY RESPONSIBILTIES: Supervises Car Wash Attendants on shift

QUALIFICATION REQUIREMENTS: In order to perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills and other abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.Proficient in PC-based software applications such as Excel, Word, Power Point, Outlook and Internet Explorer Basic Mechanical Knowledge and Maintenance Aptitude.

EDUCATION and/or EXPERIENCE: High School, College Preferred, 2 – 4 years retail Management Experience, Car Wash preferred

COMMUNICATIONS SKILLS: Effectively present information to store and office personnel and receive information from suppliers. Excellent oral and written communication skills.

LANGUAGE SKILLS: Effectively present information to customers, associates and management. Ability to read, analyze and interpret financial reports and legal documents. Ability to respond to common inquiries or complaints from associates, customers, regulatory agencies or members of the business community. Must be able to speak, read and write in the English language.

MATH ABILITIES: Ability to work with and apply math concepts such as fractions, percentages, ratios and proportions to practical solutions.

REASONING ABILITIES: Ability to solve practical problems and deal with a variety of situations where standard responses are not available.

PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential duties for this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to stand, walk, sit, use hands to finger, handle or feel objects; use tools and equipment; reach with hands and arms; or talk and hear. The employee is frequently required to climb, stoop, kneel, crouch or crawl; and taste or smell. The employee must regularly lift and/or move up to 10 lbs, occasionally lift and/or move 25 lbs and occasionally lift and or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

WORK ENVIRONMENT: The work environment characteristics described here are the representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee occasionally works in outside conditions and is occasionally exposed to wet and/or humid conditions, fumes, or airborne particles and extreme cold and/or heat. The employee occasionally works near moving mechanical parts: in high precarious places; and is occasionally exposed to toxic and caustic chemicals, and risk of electrical shock. The noise level in the work environment is usually moderate to loud.