Caravan Sales Receptionist

Overview

Job Duties

• Greet and welcome visitors with a friendly and professional demeanour, ensuring they have a positive first impression of the company.
• Answer and manage incoming calls and emails, directing inquiries to the appropriate department or providing information as needed.
• Provide information to potential customers about our products and services, answer questions, and assist with scheduling appointments for tours or meetings.
• Schedule and confirm appointments for customers to view caravans or meet with sales representatives, ensuring all details are accurately recorded and communicated.
• Assist the sales team with administrative tasks such as preparing sales documentation, contracts, and invoices. Maintain accurate records of sales transactions and customer information.
• Update and maintain databases to ensure that all customer and sales information is current and accessible.
• Organise and maintain both digital and physical filing systems for sales-related documents, ensuring everything is filed correctly and easily retrievable.
• Handle incoming and outgoing mail, as well as coordinate the receipt and distribution of deliveries.
• Respond to general inquiries about the park, its services, and amenities, providing helpful and accurate information to visitors and callers.
• Assist with administrative tasks for other departments as needed, contributing to a cohesive and collaborative work environment.

Requirements

• Previous experience in a customer-facing role is essential, with a strong focus on delivering high-quality service.
• Experience managing a reception area or front desk is highly desirable.
• Excellent verbal and written communication skills are required to effectively interact with customers, colleagues, and external partners.
• Strong organisational abilities are necessary to manage appointments, documentation, and multiple tasks simultaneously.
• Proficiency in Microsoft Excel, Word, and email systems is essential for managing sales documentation and communication.
• Always maintain a professional and welcoming appearance, as you represent the company to visitors and customers.
• Ability to work weekends and adapt to a changing schedule, as the role supports a park that operates seven days a week.
• Meticulous attention to detail is crucial in handling sales documentation and customer information accurately.