Card Operations Specialist
Marshall Community Credit Union (MCCU) is seeking a cooperative individual who enjoys working in a supportive and collaborative environment to serve as a Card Operations Specialist. This person should be analytical and good at figuring things out independently, should enjoy a variety-filled workplace handling spontaneous issues as they arise.
The Card Operations Specialist supports every aspect of MCCU's card services programs. This position is the go-to for settlements, reconciliations, adjustments, chargebacks, fraud tracking, ATM operations, and card inventory, helping keep our card services running smoothly for members and staff alike. They also have a hand in processor and network activities, system implementations, testing, and process improvements as we continue refining how we do things.
A typical week might include:
- Serving as the subject matter expert on settlement processing, reconciliations, adjustments, chargebacks, and fraud tracking
- Processing and monitoring merchant and fraud chargebacks, disputes, provisional credits, and representments in line with card network and regulatory requirements
- Handling daily and monthly settlement, balancing, and reconciliation activities, including tracking down and resolving discrepancies
- Monitoring Visa CAMS alerts and other fraud tracking activities, including following up with members
- Researching and resolving card-related issues for cardholders, staff, processors, and vendors across debit, credit, and ATM services
- Processing card requests and maintenance: new and replacement cards, limit increases, rate adjustments, balance transfers, and account updates
- Managing card inventory, including ordering, tracking, audits, and secure disposal
- Maintaining communication and tickets with processors, card networks, vendors, and internal teams
- Participating in system testing, upgrades, and conversions related to card services
- Developing and maintaining procedures, training materials, and operational documentation
- Generating operational reports and providing backup support across Card Services as needed