JOB DESCRIPTION

Approved Opening Statement

At ROMTech, we are transforming rehabilitation through innovative technology and exceptional patient support. We are committed to helping patients achieve better outcomes through Clinician guided at-home rehab while delivering an outstanding experience throughout their recovery journey.

ROMTech is a medical technology company that has created and patented a revolutionary medical device and telemedical platform which delivers in-home rehabilitative care. Our disruptive technology has proven to yield faster recoveries and better outcomes with unmatched patient compliance. We began in orthopedics and have entered scale-up of our orthopedic business. We are now leveraging our core technology, infrastructure, and first mover position to enter cardiology, followed by other adjacent markets. Having created this new lane, we have a unique opportunity to serve as the global leader in the business, technology, and science of recovery, and to bring life-changing help to many millions of people.

Position Title: Cardiac Intake Specialist
Department: Clinical Services
Reports To: Cardiac Intake Manager
Location / Work Environment: Clearwater Office Environment
Worker Classification: W-2 Employee
FLSA Status: Non-Exempt
Job Level: Standard

Job Purpose

The Cardiac Intake Specialist plays a critical role in supporting ROMTech's Clinician guided at-home rehab program by coordinating patient scheduling, onboarding, and operational support activities throughout the patient rehabilitation journey. This position ensures a seamless patient experience through effective communication, scheduling coordination, technical support, documentation, and collaboration with clinical and operational teams. The role contributes to patient engagement, continuity of care, clinical efficiency, and positive patient outcomes within ROMTech's virtual cardiac rehabilitation program.

Key Responsibilities

Essential Duties

• Manage patient scheduling activities, including appointment scheduling, rescheduling, and coordination of patient coverage needs.
• Coordinate staffing coverage and scheduling activities to ensure uninterrupted patient support when Cardiac Rehab Specialists (CRSs) are unavailable.
• Collaborate with Cardiac Rehab Specialists, Clinical Leads, Registered Dietitians, Program Liaisons, Nurse Practitioners, Cardiologists, and other stakeholders to support patient care operations.
• Facilitate patient onboarding activities and ensure smooth transitions throughout the rehabilitation program.
• Educate patients regarding program expectations, requirements, schedules, and participation guidelines.
• Support initial patient setup activities, including guidance regarding proper placement and usage of EKG monitors, pulse oximeters, blood pressure cuffs, and related equipment.
• Assist patients with intake surveys and required onboarding documentation.
• Provide first-line technical support during patient sessions and coordinate resolution of technology-related issues.
• Collaborate with Information Technology and operational teams to address technical issues impacting session delivery.
• Develop and support contingency planning efforts related to scheduling disruptions, staffing shortages, and technology challenges.
• Utilize EMR and related systems to accurately document patient interactions, scheduling activities, and patient support needs.
• Maintain HIPAA compliance and patient confidentiality in all activities.
• Support program improvement initiatives and assist in identifying opportunities to increase operational efficiency and patient satisfaction.
• Communicate professionally and effectively with diverse patient populations and interdisciplinary clinical teams.
• Maintain accurate records, documentation, and tracking of patient-related activities.

Other Functions

• Participate in training programs, team meetings, and departmental initiatives.
• Assist with reporting, operational audits, and workflow improvement efforts.
• Support special projects and process enhancement activities.
• Performs other related duties as assigned to support operational and business needs.