Cards Marketing-Card Product Governance & Control Manager

Role Purpose

We are looking for a responsible and solutions-driven professional to lead product governance and control within the Credit Card Product Management team. This role ensures product settings, maintenance processes, controls, and documentation are accurate, well-governed, and ready for internal audit, control testing, and compliance reviews.

Key Responsibilities

Manage governance and control activities for credit card products, including product setup, maintenance, parameter changes, benefit rules, pricing, campaign mechanics, and system configurations.

Ensure all product settings and operational arrangements are accurate, properly approved, documented, tested, and aligned with approved product terms.

Act as the key product contact for internal audit, control testing, compliance reviews, and remediation follow-up.

Identify control gaps, process weaknesses, and operational risks, and drive practical solutions to strengthen governance discipline.

Coordinate with Operations, Technology, Compliance, Risk, Finance, and other stakeholders to ensure product changes are implemented in a controlled and sustainable manner.

Support product development and enhancement projects by providing governance, control, implementation planning, and post-launch monitoring input.

Leverage AI tools and automation where appropriate to improve documentation quality, reduce manual workload, enhance tracking efficiency, and support control monitoring.