Care Adviser, Medical/Mental Health

Wellthy is seeking a Care Adviser, Medical + Mental Health, to support Care Coordinators by executing care-related tasks with precision and efficiency. This behind-the-scenes role ensures members’ caregiving needs are met seamlessly through research, task completion, and high-quality results. Over time, there are opportunities to grow within the role and specialize based on interests, experience, and performance.

Responsibilities will include:

• Execute a variety of care-related tasks to support Care Coordinators in delivering a high-quality member experience
• Maintain a task load that aligns with employment status while consistently meeting output and quality standards
• Leverage Wellthy’s Care Network and available tools to ensure timely and effective task completion
• Conduct thorough research to gather, analyze, and synthesize information that supports members’ caregiving needs
• Utilize creative thinking to identify and implement effective, resourceful solutions tailored to individual care plans
• Partner closely with Care Coordinators and Care Managers to ensure seamless execution of tasks and timely progress
• Proactively communicate updates, task progress, and any barriers to completion
• Ensure all assigned tasks meet Wellthy’s quality standards, including attention to detail, timeliness, and accuracy
• Support the development, maintenance, and improvement of internal resources, including guides and team tools
• Engage in professional development opportunities to build expertise and prepare for potential specialization within key focus areas (e.g., medical, mental health, logistics)
• Contribute to Wellthy’s broader team culture and goals by providing feedback on workflows, participating in team discussions, and supporting cross-functional initiatives
• Assist with non-client-specific work such as writing guides, advising on product and service improvements, or collaborating on marketing materials as needed

Training and Onboarding

• Robust training program covering technical knowledge, use of the Wellthy platform, customer service, and communication standards

You’re a great fit if you:

• Have remote work experience
• Hold an Associate’s Degree or higher
• Have 3+ years of work experience in healthcare, caregiving, customer service, or administrative roles
• Have experience researching and vetting medical providers and specialists
• Have experience in mental health/substance abuse with general knowledge of diagnoses, and experience locating mental health providers, residential facilities, and support groups
• Are open to learning, experimenting, and evolving, with curiosity about how technology and AI can support workflow and families

Preferred qualifications:

• Experience providing ongoing, hands-on support for complex healthcare situations
• Experience creating high-touch customer journey experiences
• Proficiency in more than one language
• Proficiency with macOS systems, Zoom, GSuite, Slack, and 1Password

Total Compensation

Pay rate: $19-$22/hour (including training)

Additional benefits include:

• Remote work environment
• Medical, dental, and vision benefits within 30 days of hire
• Retirement savings account with matching company contributions
• Mental health benefits
• 15 days paid vacation, with two additional days for each subsequent year (up to a maximum of 25 days)
• Sick and caregiving days
• Professional development initiatives for growth
• Generous parental leave (maternal and paternal) during a new child’s first year (born or adopted) and pregnancy loss leave

Role Requirements

• Strong internet connection and a private, distraction-free workspace suitable for handling sensitive information

Note: Candidates must be based in the US, excluding Alaska, Hawaii, Maine, Mississippi, New Hampshire, New Mexico, North Dakota, Oklahoma, Rhode Island, and West Virginia.