Care Advocate Representative
About Infinit-O:
Our company specializes in business process optimization for 18 years now, with a world-class Net Promoter Score of 71, delivering powerful technology and high-performance teams within our highly engaged and agile culture.
Specific Duties and Responsibilities:
Management of inbound lead volume via the client's self-evaluator app and via chat contacts through the client's website
Following up with potential clients with pre-determined outbound communication
Re-engagement efforts to the database lead to foster movement in the admissions process and share information on the brand and treatment options
Opportunity Development: work within a database of potential clients and in the reception of marketing qualified leads to accomplish the following goals
Determine the viability of the lead as a potential client for programming
Create an inquiry in Salesforce for an Admissions Counselor to follow up on and initiate the sales cycle if the lead is determined to be viable
Coordinate with appropriate Admissions Counselors for follow up and next steps
Enhance viability of early stage leads and generate increased conversion to inquiry
Requirements
Requirements:
1 to 3 years of BPO experience in a Sales account
Strong ability to creatively problem-solve quickly
Conversion (sales) minded with an ability to work with a sense of urgency
Healthcare sales background preferred; not required
Ability to manage process, contain crisis, and work with a system with many moving parts
Skilled at authentic compassionate communication and an ability to instill motivation in a potential client.
Ability to work remotely
Qualifications:
Excellent interpersonal, customer service and problem-solving skills.
Excellent verbal and written communication skills.
Ability to work collaboratively within a team.
Detail oriented, highly accurate and productive.