Care Coach - Cluster J (Bloomington, IN & surrounding area)

Position: Care Coach

Department: Indiana Family Caregivers Care Management
Reports To: Care Coach Supervisor

Status: Part-time

Hours: Flexible to meet the needs of the Caregiver

Position Summary

The Care Coach position has been created to lend support to caregivers that are caring for a family member with complicated needs. As a care coach, you will go to the homes of our caregivers and help them find resources, offer support, and build good will. The goal of a Care Coach is to make 1 visit per quarter and build support for the caregiver. Encouraging self-care and helping the caregivers set goals for themselves. This position will support Cluster J (Hancock, Shelby, Rush, Fayette, Union, Franklin, Decatur, Monroe, Brown, Bartholomew, Lawrence, Jackson, Jennings, Ripley, Dearborn, Jefferson, Switzerland and Ohio counties).

Responsibilities/Job Duties

• Make home visits as required per state guidelines to ensure compliance.
• Maintain records of visits
• Communicate with the Care Coach Supervisor
• Travel within the assigned territory to see caregivers in their homes.
• Coordinate visit times with the caregiver to ensure they are scheduled at mutually convenient times and commit to honoring scheduled appointments—cancelling only in true emergencies.
• Document notes from visit in required apps on computer/ phone.
• Attend monthly team meetings (virtually).
• Perform other duties as assigned.

Required Qualifications

• High school diploma or equivalent
• Strong understanding of the emotional and physical demands placed on caregivers.
• Experience working with medically complex populations.
• Must be detail oriented.
• Demonstrate good organizational skills and time management skills.
• Must have the ability to travel on a weekly basis as this role is a field-based position.
• Must have an active driver license and reliable transportation with insurance to drive throughout the day / territory.
• Ability to effectively communicate with patients and families.
• Strong critical thinking and problem-solving skills.
• US work authorization (Required)
• Must have your own computer/ iPad or tablet and cell phone.
• Bachelor’s degree

Preferred Qualifications

• Bachelor’s degree

Additional Expectations

• Live out Indiana Family Caregivers values:

• • Treat Everyone Like Family: Lead with compassion, kindness, and care.
  • Integrity Without Compromise: Do what is right, even when it's difficult.
  • Disciplined Communication: Be proactive, respectful, and transparent.
  • Deliver and Improve: Strive for operational excellence and continuous learning.

• Understand and comply with Indiana Faily Caregivers Policies and Procedures.

• Maintain confidentiality as related to client information under HIPAA regulations regarding Protected Health Information. Any disclosures of confidential information made unlawfully outside the proper course of duty will be treated as a serious disciplinary offense.

Work Environment

• Remote
• Work hours are flexible to meet the needs of the caregivers.
• 100% travel

Equal Opportunity Statement

We are an equal opportunity employer committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other protected status under applicable law.