Care Connection Supervisor, Clinic Overhead AHBD AHPN (Full-Time, Day Shift)
Central to all that California has to offer, Adventist Health Bakersfield has been providing an extraordinary team of world-class physicians, top-notch medical technology, caring professionals and award-winning quality since 1910. We are comprised of a 254-bed acute care hospital and 20 primary and specialty care medical offices. As one of America's fastest growing cities, Bakersfield offers affordable housing on the West Coast, beautiful weather, high-quality education and it is just a few hours away from Yosemite and Sequoia National Parks, the Central California Coast and Southern California's great sports, theaters, concerts and amusement parks.
Job Summary:
Assumes responsibility for the daily performance of a team of the Care Connection Center ensuring productivity standards are being met on the service levels as well as all other associated metrics, data, and reporting.
Job Requirements:
Education and Work Experience:
- Bachelor’s Degree or equivalent combination of education/related experience: Required
- Master's Degree: Preferred
- Five years' technical experience: Preferred
Essential Functions:
- Manages the daily performance of a team of Care Connection Center associates ensuring productivity standards are being met including: Key Performance Indicators, shrinkage, occupancy, attrition reduction and retention efforts, schedule adherence, and all other data/metrics.
- Monitors, coaches and provides specific feedback to associates to meet performance requirements including quality, productivity, attendance and related disciplinary issues for their teams.
- Resolves escalated customer concerns, consults with clients, and determines appropriate action, balancing superior service with fiscal responsibility.
- Conducts daily huddles and weekly team meetings to maintain timely communication on key operational issues while motivating and rewarding the proper behavior.
- Works with Human Performance to maintain consistent policies and procedures within the Care Connection Center including attendance, behavior, and performance discipline.
- Performs other job-related duties as assigned.
Organizational Requirements:
Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply.
Adventist Health participates in E-Verify. Visit https://adventisthealth.org/careers/everify/ for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein.