Care Coordination Operations Manager

Purpose, Vision, and Values Statement

HealthierHere is a nonprofit collaborative that partners with organizations across sectors to advance health equity and improve the health and well-being of people in King County, WA. Guided by our mission, vision, and community’s voices, we work to connect and strengthen our health and social care systems by providing expertise, resources, and robust data and technology solutions.

We don’t provide direct health care or social services to clients. Instead, we engage and support the organizations that do. Our partners include community-based organizations, Tribes, social service agencies, hospitals and health systems, community clinics, behavioral health organizations, government agencies, philanthropy, businesses, and more.

HealthierHere serves as the Accountable Community of Health (ACH) for King County, part of a statewide effort to transform health and social care delivery. We operate under core values of equity, community, partnership, results, and innovation.

We are dedicated to serving all people in our region, focusing on individuals and communities who experience the effects of inequity, racism and discrimination in our health and social systems. Through our shared efforts, we’re working to ensure more individuals, families, and communities in King County will have better access to the whole-person care they need to be healthy and thrive.

Culture Charter

HealthierHere culture is rooted in our five values: Equity, Community, Partnership, Innovation, and Results. Staff at all levels are expected to embody these values in their work and relationships, fostering an environment of respect, collaboration, and continuous learning. These values guide how HealthierHere operates internally and in partnership with others to achieve meaningful, long-term impact.

Commitment to Diversity, Equity, Inclusion, Accessibility, and Belonging

HealthierHere is an equal opportunity employer committed to creating an inclusive, accessible, and multicultural workplace where everyone feels a sense of belonging. We provide equal employment opportunities to all employees and applicants, prohibiting discrimination or harassment based on race, color, sex, religion, marital status, national origin, age, sexual orientation, citizenship, veteran status, or any sensory, mental, or physical disability, in compliance with local, state, and federal laws. We value diversity, strive for a workforce that reflects the communities we serve, and are committed to building a team where staff from all backgrounds feel they belong, can contribute fully, and are supported to thrive.

Company Benefits

We believe people do their best work when they feel supported—inside and out. We care for our team, just like we care for our community. Our benefits are built to help you thrive, and support your health, growth, and balance:

• 100% coverage of employee premiums for select medical, dental, and vision plans
• Up to 6% match on your 403(b)-retirement plan
• Flexible Spending Accounts (FSAs) for healthcare and dependent care
• Group and voluntary life insurance
• Short-term and long-term disability coverage
• Generous paid time off, up to 13 paid holidays, sick leave, and mental health days
• A wellness benefit to support your personal well-being journey
• Professional development allowance to invest in your growth
• Hybrid work model

Position Overview

The HealthierHere Community Hub is a community-centered entity that centralizes referrals from across King County to connect people to health-related social needs services and benefits. The Hub brings together community-based, behavioral health, and healthcare organizations to provide culturally responsive care coordination support for community members. The Hub’s benefits and services are free for everyone.

Reporting to the Director of Program Operations, the Care Coordination Operations Manager leads the operational management of the HealthierHere Community Hub, with primary accountability for the performance, scalability, and continuous improvement of the Hub’s workflows and service lines. The role owns the development and maintenance of Community Hub policies and procedures; designs and updates workflows for Community-Based Care Coordination (CBCC), health-related social needs (HRSNs), care transitions, care management, and other service lines; and ensures those workflows are accurately configured and functioning effectively in the Hub’s client management system, Connect2 Coordinator.

Working across teams, the Care Coordination Operations Manager coordinates the successful onboarding and offboarding of Community-Based Workers (CBWs) and supervisors, and translates special projects, grants, and new program requirements into sustainable Community Hub operations. This role independently sets operational priorities, identifies and resolves complex workflow issues, guides cross-functional implementation, and recommends improvements that strengthen service quality, compliance, and performance. As the team grows, the manager will assume direct supervision of up to two employees, with responsibility for setting expectations, providing ongoing coaching and performance feedback, supporting professional development, and fostering an equitable and accountable team culture. Success requires an experienced, confident self-starter who exercises sound judgment, manages multiple priorities, quickly synthesizes complex information, maintains strong attention to detail, and readily adapts to new technology systems.