Care Coordinator - Adult Services

Do you want to make a difference in someone's life? Are you the kind of person who can work with individuals from varying backgrounds to move toward a common goal — the wellbeing of a client?

As a WCBH Care Coordinator, you'll work closely with our Clinical Team to provide care coordination and case management for a caseload of clients receiving community-based and in-office skills-based therapy. You'll assess client needs, coordinate care, and connect individuals with community resources, while supporting clinical processes associated with mental health treatment.

Essential Duties and Responsibilities:

• Help clients and families understand treatment options and make informed decisions through regular in-office and phone check-ins
• Work with the treatment team to facilitate coordination of care and information sharing
• Participate in developing and implementing treatment plans, case management, and other clinical documentation
• Promote effective use of clinical resources, community resources, and other social supports
• Assist clients in accessing resources, including sharing information and applying for benefits
• Coordinate and communicate internally and externally to ensure continuity of services

Education:

• Bachelor’s degree in Psychology, Social Work, Education, Rehabilitation, Human Services or related field is required with 2 years of experience preferred

Experience:

• 2 years’ related experience

Required Skills:

• Excellent communication, problem-solving, time management, and organizational skills required.
• Must be flexible and demonstrate the ability to work with minimal supervision.
• Excellent computer skills and knowledge of Microsoft Office
• Ability to learn necessary computer and technical skills essential to the position and Agency needs.
• Ability to relate to staff, clients and community around a mental health system.
• Maintain skill competencies in customer service, quality improvement, compliance and safety.

Preferred Skills:

• Knowledge of and experience with electronic medical record system, preferred.
• Experience providing targeted case management services.
• Prior experience in a community mental health environment.
• Knowledge of evidence-based mental health treatments such as Dialectic Behavioral Therapy (DBT), Cognitive Behavioral Therapy (CBT), Enhanced Illness Management and Recovery, and Prolonged Exposure for PTSD.

Physical Requirements:

• Ability to access all Agency sites

Other:

• Ability to travel in connection with the job duties assigned
• Have and maintain a valid state driver’s license
• Have reliable transportation
• Have and maintain personal automobile insurance
• Ability to obtain and maintain Agency and/or State of New Hampshire required background check(s)
• Understanding of the importance of confidentiality and the ability to maintain that confidence.