Care Coordinator – Assessment Site

Essential Duties and Responsibilities

Employment and Workforce Development

• Meet with clients to identify employment interests, skills, work history, and employment goals.

• Assist clients with developing or updating resumes and completing employment applications.

• Connect clients to job fairs, workforce development programs, employment agencies, training programs, and educational opportunities.

• Assist clients with job searches and provide information on available employment opportunities.

• Help clients identify barriers to employment and connect them with appropriate resources and supportive services.

• Coordinate with community workforce organizations and employers to identify employment opportunities for clients.

• Provide information regarding interview preparation, workplace expectations, and job-readiness skills.

• Assist clients with obtaining employment-related documents, identification, and other requirements when needed.

• Maintain a current list of employment, training, education, and workforce resources available to clients.

• Track client participation in employment-related activities, referrals, and outcomes.

Recreational and Client Engagement Activities

• Develop and coordinate recreational, educational, and social activities for clients at the assessment site.

• Create a monthly activity calendar that includes activities based on client interests and needs.

• Coordinate activities such as games, arts and crafts, fitness, workshops, movie activities, group activities, and other appropriate recreational programming.

• Partner with community organizations and volunteers to provide activities, workshops, and enrichment opportunities.

• Encourage client participation in activities that promote social connection, positive engagement, and overall well-being.

• Ensure activities are welcoming, inclusive, age-appropriate, and respectful of clients' diverse backgrounds and interests.

• Obtain client feedback regarding activities and use feedback to improve programming.

• Ensure all activities are conducted in a safe and organized manner.

Client Coordination and Support

• Build positive working relationships with clients and encourage participation in services and activities.

• Provide information and referrals to community resources, education programs, employment services, and other supportive services.

• Coordinate with Case Managers and Housing/Intake staff regarding client needs, referrals, and progress.

• Participate in case conferences, staff meetings, and program planning meetings as assigned.

• Assist clients with developing short-term goals related to employment, education, recreation, and personal development.

• Follow up on referrals to ensure clients are connected to appropriate services.

• Document client contacts, referrals, participation, and outcomes accurately and timely.

• Maintain confidentiality of client information in accordance with agency and DHS requirements.

• Identify and report concerns regarding client participation, safety, or service needs to the appropriate supervisor.

• Support a trauma-informed, client-centered, and welcoming environment at the assessment site.

• Perform other duties as assigned by the Director of Housing and Intake.

• Associate degree in Human Services, Social Services, Psychology, Recreation, Education, or a related field preferred.

• Some college education with relevant shelter, employment services, recreation, or social services experience may be considered.

• Minimum of two years of experience working in shelter, homelessness services, workforce development, recreation, community services, or a related field preferred.

• Experience working with individuals experiencing homelessness or housing instability preferred.

• Experience assisting clients with employment, job readiness, resumes, job searches, or workforce development preferred.

• Experience planning and coordinating recreational, educational, or community activities preferred.

• Knowledge of local employment, education, workforce development, and community resources preferred.

• Strong communication, organizational, and interpersonal skills.

• Ability to engage clients and encourage participation in services and activities.

• Ability to work independently while also collaborating with Case Managers, Housing staff, and other service providers.

• Strong documentation and follow-up skills.

• Ability to work in a fast-paced assessment site and manage multiple responsibilities.

• Must demonstrate patience, sound judgment, appropriate boundaries, and a client-centered approach.

• Bilingual skills are a plus