Care Coordinator (Bilingual Spanish/English)

Are you looking for a career path that drives you and gives you purpose?

Our Care Coordinators do more than schedule appointments and send orders; they make a real impact. Every day, behind the scenes, they contribute to the well-being of hundreds of patients in their communities, serving as safety nets and problem-solvers with a true “get it done” attitude.

At Georgia Spine Orthopaedics and Neurology, we believe in “Excellence in Care and Service for you and our communities” (Erik Bendiks, M.D.). We are a patient-centered orthopaedic practice dedicated to helping individuals recover from life-changing injuries, and our Care Coordinators are the drivers of that mission.

If you believe in forging your own path, are seeking a value-based career, and are a detail-oriented individual, then welcome to a true partnership.

Role Summary

As a Care Coordinator, you will oversee and manage a patient’s journey. This role has three main functions: streamlining the patient’s care, quality assurance, and customer service.

Key Responsibilities: Best Care Coordination Practices

Quality assurance:

• Absolute agency on your caseload.
• Decrease bottlenecks in the process.
• Provide direct oversight of patients' treatments to ensure efficiency and high-quality care.
• Review all progress notes to ensure adherence to the treatment plan and clinical recommendations.

Streamlining the patient’s care:

• Process treatment recommendation orders as needed.
• Act as a liaison between patients and internal/external healthcare providers.
• Handle patient concerns and improve overall patient satisfaction.
• Excellent phone etiquette.
• Maintain continuity of patient care, ensuring no gaps in treatment.
• Manages office relationships and case load.

Customer Service:

• Uphold best practices in personal injury healthcare.
• Ensure accuracy of service dates, injury details, and treatment plans alignment.
• Oversee case load efficiency and maintain necessary documentation/reporting.