Care Coordinator (Care Navigation)
Summary
Provide eldercare service guidance to seniors and families via calls/emails, assess needs, recommend services, and coordinate enrollments with providers.
As a member of the Care Navigation team, you will contribute to customer service excellence by demonstrating empathy towards seniors and their family members who contact NTUC Health, understanding their circumstances, and recommending appropriate services to meet their needs. Training will be provided to equip you with the necessary knowledge to perform your role.
You will need to:
- Demonstrate a strong understanding of eldercare services that meet the needs of seniors
- Attend customers' calls and email inquiries
- Assess customers' customers' needs, recommend suitable services, and facilitate their enrolment and application processes
- Conduct needs assessments, including observations and interviews with seniors and their families, as required
- Collaborate closely with service providers to ensure timely enrolment and ongoing support for seniors’ changing needs
- Participate in meetings, take minutes, and track follow-up actions
- Represent NTUC Health at occasional roadshows to promote eldercare services
- Provide administrative and operational support to the team and undertake ad hoc duties as assigned by the Reporting Officer (RO)
Qualifications
- Be a Diploma or degree holder in any discipline
- Have at least 2–3 years of relevant experience
- Be patient and enjoy helping seniors and their families
- Be tech-savvy and able to learn and multitask as various IT systems would be used
- Have strong communication skills
- Be meticulous and detail-oriented
It would be great if you:
- Have prior experience in healthcare or community care